Help center for the self-managing landlord — the five objections you raise before handing the loop a real door, answered.

A traditional property manager is paid a percentage of rent plus lease-up fees, maintenance markups, and renewal commissions, so the bill grows every time the unit turns — on top of that, every maintenance ticket usually carries a vendor markup. Hearthwright is a flat monthly fee per door, billed the same every month whether the unit turns zero times or three; tenant placement is not percentage-based and there is no markup layered onto the vendor invoice that runs the repair. See the per-door pricing to read the live per-door math and what each tier includes.

You own your records. Your tenants and applicants own theirs. Hearthwright stores them on your behalf, scoped so only the operator account you sign in as can read your file — neither your tenants nor your applicants can read each others’ records, and no third party gets read access without an explicit owner-side consent step. The screening pass runs as a scoring pipeline; the raw applicant file is not shared with other applicants, with vendors, or with crews. See the privacy band in the footer for the contact channel that escalates a data question.

A single unit goes from "bare address" to "running the loop" in one sitting. The five steps live on the onboarding subroute — address and unit facts, listing intent, the regional screening rule pack covering your jurisdiction, the smart-lock pair, and statement routing — each step is short by design, and the loop lights up the moment the lock is paired. Most self-managing landlords finish the first unit before the end of the session they started it in. Walk the onboarding subroute to see the five-step path the operator panel opens.

Water-leak, smoke/CO, and HVAC-fault sensors turn a signal into a dispatched work order the moment it fires — tickets fan out to a vetted regional crew slotted by trade, SLA, and proximity. Routine tickets clear the standard queue; anything the automation flags as risky (water near a panel, repeated smoke/CO, an HVAC fault with the system off in cold weather) jumps the white-glove escalation lane and a human picks it up before it would clear the queue. Open a work order to read how a sensor signal maps to a crew assignment in the operator panel.

Yes — the lease template ships with a regional rule pack covering Fair Housing and the source-of-income rules in the jurisdictions Hearthwright operates in, and the rule pack is applied when the lease is generated, not as an after-the-fact checklist. Vouchers, pay stubs, employer letters, and government benefits clear through the same source-of-income-aware filter the screening pass already runs, so a lease never quietly declines a class of income the operator intended to accept. Open the lease workspace to read the live template and rule-pack detail.